CRM Software
Zoho CRM review
A low-cost, wide-feature CRM with a free 3-user plan and four paid editions priced per user.
Zoho CRM at a glance
- Category
- CRM Software
- Starting price
- Free for up to 3 users; Standard $14/user/month billed annually
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Free trial
- Yes
- Contract
- monthly or annual
- G2 rating
- 4.1 (2,940 reviews)
- Funding or owner
- Part of privately held Zoho Corporation (not verified)
- Security
- HIPAA compliance listed from Standard
- Integrations
- Slack, Zoom, Microsoft Teams, QuickBooks (Enterprise)
Buying Zoho CRM: security, admin and contract
- Contract
- Monthly billing available on paid editions.
- Implementation
- Ultimate edition includes consulting and migration support.
Questions to ask Zoho CRM before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Zoho CRM's public pages leave the answer open.
Who Zoho CRM is for
Choose Zoho CRM if
- Small businesses that want a free start and cheap per-user editions.
- Teams already using other Zoho apps.
Look elsewhere if
- Buyers who need public SSO/audit details before shortlisting.
- Teams that want one simple flat tier.
Zoho CRM pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | 3 users | Workflows, 5,000 API calls/day, mobile apps |
| Standard | $14 annual / $20 monthly | user/month | Multiple pipelines, forecasting, web forms (USD from third-party summary) |
| Professional | $23 annual / $35 monthly | user/month | Process management, CPQ, inventory, unlimited reports |
| Enterprise | $40 annual / $50 monthly | user/month | Multi-team management, approvals, sandbox, field-level encryption |
| Ultimate | $52 annual / $65 monthly | user/month | Expanded limits, QuickML, migration support |
USD figures come from third-party summaries (meetergo, as of 2026-08-06 per that page); Zoho's own page shows INR by default (Standard 800, Professional 1,400, Enterprise 2,400, Ultimate 2,600). Team User add-on $9 annual / $11 monthly per meetergo. Zoho says annual saves up to 34%.
Zoho CRM features by buying criteria
| Criterion | What we found |
|---|---|
| Pipeline management | Multiple pipelines from Standard; forecasting from Standard. |
| Email and calendar integration | Calendar integration from Standard; Slack/Zoom/Teams integration. |
| Sales automation | Workflows in Free; process management from Professional; approvals from Enterprise. |
| Reporting and forecasting | Standard reports in Free; unlimited reports from Professional. |
| Mobile app | Mobile apps included, including Free. |
| Pricing model and free tier | Free for 3 users, then four per-user editions with annual discount. |
| Target company size | Small to mid-size (62% of G2 reviewers are small business) |
What reviewers say about Zoho CRM
Praised for
- Low price for the feature set.
- Broad feature range and customization.
Common complaints
- Interface and setup can feel complex (general G2 theme, not verified)
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Zoho CRM reviews leave out
- Free edition is limited to 3 users with 5,000 API calls/day and up to 10 free data exports.
- Zoho's pricing page shows INR by default; USD and local VAT/tax differ, so quote in your own currency.
- Field-level encryption and developer sandbox only on Enterprise.
- HIPAA compliance is listed from Standard.
- Extra team users can be bought as add-ons.
Zoho CRM alternatives
HubSpot CRMTeams starting free with up to 2 users.Free for up to 2 users; Sales Hub Starter from 7 USD per seat per month
PipedriveSmall sales teams that live in a visual deal pipeline.$14/user/month billed annually (Lite)
FreshsalesSmall to mid-size teams wanting a cheap entry tier.$9/user/month billed annually (Growth)
InsightlySmall and mid-size teams that need CRM plus project tracking after a deal closes.$29 per user/month billed annually (CRM Plus)
CopperSmall teams that live in Gmail and Google Workspace.$23 per user/month billed annually (Basic); $29 monthly
CloseInside-sales and SDR teams that call and email at volume.$9 per user/month (Solo) at the lower listed price, $19 at the higher; the vendor does not say which is monthly and which annual
Zoho CRM compared
Sources
Every fact on this page comes from Zoho CRM's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.