CRM Software
Freshsales review
Freshworks' sales CRM with three tiers from $9 per user, reserving audit logs and field-level permissions for the top tier.
Freshsales at a glance
- Category
- CRM Software
- Starting price
- $9/user/month billed annually (Growth)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- annual and monthly toggle shown
- G2 rating
- 4.5 (1,235 reviews)
Buying Freshsales: security, admin and contract
- Audit logs
- Enterprise only.
- Contract
- Billing-period toggle; monthly prices not published.
Questions to ask Freshsales before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Freshsales's public pages leave the answer open.
Who Freshsales is for
Choose Freshsales if
- Small to mid-size teams wanting a cheap entry tier.
- Teams already on Freshdesk or other Freshworks products.
Look elsewhere if
- Teams needing audit logs below the $59 Enterprise tier.
- Buyers who need a permanent free plan.
Freshsales pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Growth | $9 | user/month billed annually | Kanban, lifecycle stages, basic workflows |
| Pro | $39 | user/month billed annually | Lead scoring, territory management, sequences |
| Enterprise | $59 | user/month billed annually | Forecasting insights, field-level permissions, custom modules, sandbox, audit logs |
21-day trial per vendor FAQ. Monthly prices are not shown on the pricing page. The vendor's page description mentions a free plan, but none appears in the plan list.
Freshsales features by buying criteria
| Criterion | What we found |
|---|---|
| Pipeline management | Kanban view on Growth. |
| Sales automation | Basic workflows on Growth; sales sequences from Pro. |
| Reporting and forecasting | Forecasting insights on Enterprise only. |
| Pricing model and free tier | Three tiers billed annually, plus add-ons. |
| Target company size | Startups through mid-large businesses. |
What reviewers say about Freshsales
Praised for
- Responsive customer support (about 50 G2 mentions)
- Ease of use.
Common complaints
- Limited features and reporting or automation gaps (about 32 G2 mentions of limited features)
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Freshsales reviews leave out
- Audit logs are included on the Enterprise plan only.
- Branded documents add-on costs $19/user/month.
- Freddy AI Agent costs $49 per 100 sessions; paid plans include 500 trial sessions, once per account.
- 21-day trial of the fully loaded CRM.
Freshsales alternatives
HubSpot CRMTeams starting free with up to 2 users.Free for up to 2 users; Sales Hub Starter from 7 USD per seat per month
Zoho CRMSmall businesses that want a free start and cheap per-user editions.Free for up to 3 users; Standard $14/user/month billed annually
PipedriveSmall sales teams that live in a visual deal pipeline.$14/user/month billed annually (Lite)
InsightlySmall and mid-size teams that need CRM plus project tracking after a deal closes.$29 per user/month billed annually (CRM Plus)
CloseInside-sales and SDR teams that call and email at volume.$9 per user/month (Solo) at the lower listed price, $19 at the higher; the vendor does not say which is monthly and which annual
CopperSmall teams that live in Gmail and Google Workspace.$23 per user/month billed annually (Basic); $29 monthly
Sources
Every fact on this page comes from Freshsales's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.