CRM Software
Close review
Close is a sales CRM for inside-sales teams with a built-in dialer, SMS and email sequences.
Close at a glance
- Category
- CRM Software
- Starting price
- $9 per user/month (Solo) at the lower listed price, $19 at the higher; the vendor does not say which is monthly and which annual
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- monthly or annual
- G2 rating
- 4.7 (2,073 reviews)
- Security
- SOC 2 Type II
Buying Close: security, admin and contract
- SAML SSO
- Google SSO on all plans; SAML not listed.
- Data residency
- AWS hosted; locations are listed in the vendor's Trust Center.
- Contract
- 14-day trial, 30-day money-back guarantee.
Questions to ask Close before you sign
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Close's public pages leave the answer open.
Who Close is for
Choose Close if
- Inside-sales and SDR teams that call and email at volume.
- Small teams wanting calling built into the CRM.
Look elsewhere if
- Teams needing SAML SSO (only Google SSO listed)
- Buyers who dislike usage-based calling costs.
Close pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Solo | $19 / $9 | per user/month | 1 user, 10k leads, no workflows |
| Essentials | $49 / $35 | per user/month | unlimited contacts, no workflows |
| Growth | $109 / $99 | per user/month | workflows, power dialer |
| Scale | $149 / $139 | per user/month | predictive dialer, custom roles, custom objects |
The vendor lists two prices per plan without saying which is billed monthly and which annually; the higher is likely monthly and the lower annual.
Close features by buying criteria
| Criterion | What we found |
|---|---|
| Pipeline management | Pipelines on all plans; workflows from Growth. |
| Email and calendar integration | 3 connected email accounts on Solo/Essentials, 10 on Growth/Scale. |
| Sales automation | Workflows, bulk email and power dialer from Growth. |
| Reporting and forecasting | Custom graph reporting on Scale. |
| Pricing model and free tier | Per user plus usage for calls and SMS. |
| Target company size | Small and mid-size sales teams. |
What most Close reviews leave out
- Calls and SMS billed by usage, about $0.02 per minute outbound.
- Call Assistant add-on $50/month per org plus $0.02/minute.
- Role-based access and custom objects only on Scale.
- Call recording retention: 30 days Solo/Essentials, 90 Growth, unlimited Scale.
- Only Google SSO is listed, no SAML on the pricing page.
Close alternatives
PipedriveSmall sales teams that live in a visual deal pipeline.$14/user/month billed annually (Lite)
HubSpot CRMTeams starting free with up to 2 users.Free for up to 2 users; Sales Hub Starter from 7 USD per seat per month
CopperSmall teams that live in Gmail and Google Workspace.$23 per user/month billed annually (Basic); $29 monthly
FreshsalesSmall to mid-size teams wanting a cheap entry tier.$9/user/month billed annually (Growth)
Zoho CRMSmall businesses that want a free start and cheap per-user editions.Free for up to 3 users; Standard $14/user/month billed annually
InsightlySmall and mid-size teams that need CRM plus project tracking after a deal closes.$29 per user/month billed annually (CRM Plus)
Sources
Every fact on this page comes from Close's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.