CRM Software
Zendesk Sell review
Zendesk Sell is a sales CRM tied to Zendesk Support that is scheduled to be retired.
Discontinued: End of life reported as August 31, 2027 (via Zoho community post quoting Zendesk; Zendesk's own notice not opened). Still sold on zendesk.de/sell page last modified 2024-04-26.
Zendesk Sell at a glance
- Category
- CRM Software
- Starting price
- 19 EUR per user/month (Sell Team) on cached EU page
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- G2 rating
- No G2 rating found
- Integrations
- Zendesk Support, Zendesk Sunshine
Buying Zendesk Sell: security, admin and contract
Questions to ask Zendesk Sell before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- Is there a monthly option, and what are the cancellation and renewal terms?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Zendesk Sell's public pages leave the answer open.
Who Zendesk Sell is for
Choose Zendesk Sell if
- Existing Zendesk Sell customers planning a migration.
Look elsewhere if
- New CRM purchases, given the reported end of life.
- Anyone needing a multi-year commitment.
Zendesk Sell pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Sell Team | 19 EUR | per user/month | cached zendesk.de page |
| Sell Growth | 55 EUR | per user/month | |
| Sell Professional | 115 EUR | per user/month | task automation, lead and deal scoring |
| Sell Enterprise | 169 EUR | per user/month |
EUR prices from zendesk.de/sell, page last modified 2024-04-26; current availability unconfirmed.
Zendesk Sell features by buying criteria
| Criterion | What we found |
|---|---|
| Pipeline management | Deals, pipeline visibility and forecasting on higher tiers. |
| Sales automation | Task automation from Professional. |
| Reporting and forecasting | Reporting and analytics, advanced forecasting from Growth. |
| Mobile app | IOS and Android app with geolocation. |
| Integrations and marketplace | Open APIs, Sell marketplace, Zendesk Support integration. |
| Pricing model and free tier | Per user, four tiers. |
What reviewers say about Zendesk Sell
Common complaints
- Product is being retired.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Zendesk Sell reviews leave out
- Reported end of life date August 31, 2027.
- Zoho Analytics stopped allowing new Zendesk Sell connections from Oct 1, 2025.
- Third-party connectors are already being withdrawn.
Zendesk Sell alternatives
PipedriveSmall sales teams that live in a visual deal pipeline.$14/user/month billed annually (Lite)
HubSpot CRMTeams starting free with up to 2 users.Free for up to 2 users; Sales Hub Starter from 7 USD per seat per month
Zoho CRMSmall businesses that want a free start and cheap per-user editions.Free for up to 3 users; Standard $14/user/month billed annually
FreshsalesSmall to mid-size teams wanting a cheap entry tier.$9/user/month billed annually (Growth)
CloseInside-sales and SDR teams that call and email at volume.$9 per user/month (Solo) at the lower listed price, $19 at the higher; the vendor does not say which is monthly and which annual
CopperSmall teams that live in Gmail and Google Workspace.$23 per user/month billed annually (Basic); $29 monthly
Sources
Every fact on this page comes from Zendesk Sell's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.