CRM Software
monday CRM review
A work-management-style CRM with four tiers whose limits (contacts, automations, dashboards) rise with each plan.
monday CRM at a glance
- Category
- CRM Software
- Starting price
- 12 per seat/month billed yearly (Basic)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- monthly or yearly
- G2 rating
- 4.5 (1,429 reviews)
- Security
- HIPAA compliance on Ultimate
Buying monday CRM: security, admin and contract
- SAML SSO
- Not stated on CRM pricing page; likely Ultimate ('security and governance'), confirm with sales.
- Audit logs
- Ultimate lists advanced log rules.
- Contract
- Monthly available on Basic to Pro.
- Support
- 24/7 priority support on Ultimate.
- Implementation
- White-glove migration on Ultimate.
Questions to ask monday CRM before you sign
- Is SCIM provisioning included, or a paid add-on?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where monday CRM's public pages leave the answer open.
Who monday CRM is for
Choose monday CRM if
- Teams that want a customizable board-based CRM.
- Companies already using monday.com for work management.
Look elsewhere if
- Teams under 3 users (plans start from 3 users)
- Buyers wanting a free plan.
monday CRM pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | 12 yearly / 18 monthly (EUR shown on page) | seat/month | 1,000 contacts and deals, 1 dashboard |
| Standard | 17 yearly / 25 monthly (EUR shown on page) | seat/month | 10,000 contacts and deals, 250 automations/month |
| Pro | 28 yearly / 41 monthly (EUR shown on page) | seat/month | 100,000 contacts and deals, email sequences, 25K automations/month |
| Ultimate | Custom | seat/month | Security and governance, HIPAA, 24/7 priority support, 25,000 API calls/day |
The vendor page shows prices in EUR; third-party summaries list the same numbers as USD ($12/$17/$28). 14-day trial per FAQ. Homepage says yearly saves 33% but FAQ says 18%; unreconciled. Quote required above 40 users.
monday CRM features by buying criteria
| Criterion | What we found |
|---|---|
| Pipeline management | Board-based pipelines; limits rise by plan. |
| Sales automation | 250 automations/month on Standard, 25K on Pro. |
| Reporting and forecasting | 1 dashboard Basic, 5 Standard, 50 Pro, unlimited Ultimate. |
| Mobile app | IOS/Android apps from Standard. |
| Pricing model and free tier | Per seat, tiered limits, plans start from 3 users. |
| Target company size | Small to mid-size; over 40 users needs a quote. |
What reviewers say about monday CRM
Praised for
- Easy customization.
- Efficient workflow handling.
Common complaints
- Gets expensive when add-ons are needed.
- Steep learning curve for new users.
- Missing features.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most monday CRM reviews leave out
- Plans start from 3 users per the FAQ.
- More than 40 users requires a sales quote.
- Contacts and deals are capped: 1,000 Basic, 10,000 Standard, 100,000 Pro.
- Mobile apps only from Standard; email sequences only from Pro.
- Security and governance features, HIPAA and 24/7 support sit in Ultimate (custom price)
- Monday's support page states a 12-month minimum term for Enterprise-type plans (work management page, not CRM-specific)
monday CRM alternatives
HubSpot CRMTeams starting free with up to 2 users.Free for up to 2 users; Sales Hub Starter from 7 USD per seat per month
PipedriveSmall sales teams that live in a visual deal pipeline.$14/user/month billed annually (Lite)
Zoho CRMSmall businesses that want a free start and cheap per-user editions.Free for up to 3 users; Standard $14/user/month billed annually
FreshsalesSmall to mid-size teams wanting a cheap entry tier.$9/user/month billed annually (Growth)
CloseInside-sales and SDR teams that call and email at volume.$9 per user/month (Solo) at the lower listed price, $19 at the higher; the vendor does not say which is monthly and which annual
CopperSmall teams that live in Gmail and Google Workspace.$23 per user/month billed annually (Basic); $29 monthly
Sources
Every fact on this page comes from monday CRM's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.