Knowledge Base Software
Document360 review
Quote-priced knowledge base platform for public or private documentation sites with workflow, analytics and an AI add-on.
Document360 at a glance
- Category
- Knowledge Base Software
- Starting price
- Contact sales
- Pricing model
- custom
- Public pricing
- No
- Free plan
- No
- G2 rating
- 4.7 (501 reviews)
- Founded
- 2017
- Headquarters
- Sidcup, UK per Capterra (development centre in Coimbatore, India)
- Funding or owner
- Bootstrapped, no venture capital; passed $10M ARR per press coverage
- Security
- SOC 2 Type II, ISO 27001, GDPR
Buying Document360: security, admin and contract
- SAML SSO
- Available; plan not stated.
- SCIM provisioning
- Available; plan not stated.
- Contract
- Quote-based.
- Support
- Dedicated success manager for every customer.
- Implementation
- Standard migration included in most quotes; onboarding sessions and dedicated success manager.
Questions to ask Document360 before you sign
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Document360's public pages leave the answer open.
Who Document360 is for
Choose Document360 if
- Product and SaaS documentation teams needing public and private KBs.
- Teams wanting a dedicated success manager and migration included.
Look elsewhere if
- Buyers who want public self-serve pricing.
- Very small teams needing a cheap wiki.
Document360 pricing
Document360 does not publish a price list; pricing is quoted on request.
Pricing page lists no prices: quote depends on team accounts (editors/reviewers), workspaces, languages, SSO needs, KB privacy model and AI Premium Suite usage. Reader accounts apply only to private KBs. Capterra says a free trial exists; a Capterra reviewer reported a 2x increase on new pricing (anecdotal).
Document360 features by buying criteria
| Criterion | What we found |
|---|---|
| Authoring and editing experience | Collaborative editing and Custom Workflow Builder; editor types not detailed on features page. |
| Search and AI answers | Eddy AI features included in plans; AI Chatbot sold as add-on. |
| Internal vs public access control | Public, private or mixed KB; reader accounts for private KBs; SSO, SCIM, IP restriction, roles. |
| Versioning and review workflows | Custom Workflow Builder with reviewers. |
| Analytics and content gaps | Pro Analytics listed; failed-search reporting not confirmed. |
| Help desk and chat integrations | Connects to third-party help desks, chatbots and collaboration tools (specific names not listed by the vendor) |
| Pricing model | Custom quote by team accounts, workspaces, languages, SSO and AI usage. |
| Target company size | SMB to enterprise software documentation teams (inferred from dedicated success manager and SSO/SCIM) |
What reviewers say about Document360
Praised for
- Ease of use (G2 9.3) and support (9.5)
- Clean, user-friendly editor.
Common complaints
- Learning curve for editor and advanced features.
- Occasional slow loading and limited functionality.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Document360 reviews leave out
- No public price; quote depends on editor seats, workspaces, languages, SSO and AI.
- Standard migration is included in most quotes.
- Every customer gets a dedicated success manager and onboarding sessions.
- AI Chatbot and AI Premium Suite (screen capture, step guides, demos) are priced add-ons.
- Private-KB reader accounts are counted separately from editors.
Document360 alternatives
HelpjuiceTeams that want predictable flat monthly cost.$249 per month (Knowledge Base, up to 30 users)
ConfluenceTeams already on Jira or Jira Service Management.Free up to 10 users; Standard about $5.42 per user per month billed annually
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.$19 per agent/month billed annually (Support Team)
BloomfireMid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.Contact sales
Sources
Every fact on this page comes from Document360's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.