Knowledge Base Software
Bloomfire review
Internal knowledge-sharing platform with AI search, sold on a fixed quote based on scope rather than per-user rates.
Bloomfire at a glance
- Category
- Knowledge Base Software
- Starting price
- Contact sales
- Pricing model
- custom (fixed price by scope)
- Public pricing
- No
- Free plan
- No
- Free trial
- No
- G2 rating
- 4.6 (509 reviews)
- Founded
- 2010
- Headquarters
- Austin, US
- Funding or owner
- Venture-backed; about $32.8M total per an aggregator
Buying Bloomfire: security, admin and contract
- Contract
- Quote-based, terms not published.
- Implementation
- Onboarding and content migration scoped during sales, no timeline published.
Questions to ask Bloomfire before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Bloomfire's public pages leave the answer open.
Who Bloomfire is for
Choose Bloomfire if
- Mid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.
- Buyers who prefer a fixed price with no per-user counting.
Look elsewhere if
- Small teams wanting a published price or self-serve trial.
- Customer-facing help centers (positioned as internal knowledge sharing)
Bloomfire pricing
Bloomfire does not publish a price list; pricing is quoted on request.
Vendor says it quotes a fixed price based on scope with no consumption charges or user counts (bloomfire.com/pricing, checked 2026-10-24). No plan prices published.
Bloomfire features by buying criteria
| Criterion | What we found |
|---|---|
| Search and AI answers | G2 reviewers highlight search and discovery (AI-written G2 summary) |
| Pricing model | Fixed quote based on scope, no user counts or consumption charges. |
| Target company size | Sales-led; quote includes onboarding and content migration scoping. |
What reviewers say about Bloomfire
Praised for
- Search and discovery are called out as strong.
- Little training needed for end users.
Common complaints
- No public pricing, quote needed for any comparison.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Bloomfire reviews leave out
- Pricing page states a fixed price by scope with no consumption charges or user counts, unusual in this category.
- Sales scoping covers integrations, onboarding, content migration and team configuration.
- /security redirects to a Vanta-hosted trust page, so certifications must be read there.
- Founded 2010 in Salt Lake City, later moved to Austin.
Bloomfire alternatives
GuruSales and support teams needing verified answers in Slack, browser and chat.Contact sales
SliteSmall and mid-size teams wanting an AI search wiki at a published price.$10 per user/month billed yearly (Basic)
ConfluenceTeams already on Jira or Jira Service Management.Free up to 10 users; Standard about $5.42 per user per month billed annually
NotionStartups and small teams combining wiki and project tracking.Free; Plus $10 per member per month billed annually
Document360Product and SaaS documentation teams needing public and private KBs.Contact sales
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
Sources
Every fact on this page comes from Bloomfire's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.