Knowledge Base Software
Confluence review
Atlassian's per-user wiki and team documentation tool, tightly linked to Jira and sold in Free, Standard, Premium and Enterprise tiers.
Confluence at a glance
- Category
- Knowledge Base Software
- Starting price
- Free up to 10 users; Standard about $5.42 per user per month billed annually
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Contract
- mostly annual upfront
- G2 rating
- 4.1 (4,233 reviews)
- Founded
- 2002
- Headquarters
- Sydney, Australia (Atlassian global HQ); secondary US hub in San Francisco
- Employees
- 13,813 (Atlassian, 2025, per Wikipedia citing 10-K)
- Funding or owner
- Public company (Nasdaq: TEAM)
- Security
- See Atlassian Trust Portal
- Integrations
- Jira, Jira Service Management, Trello
Buying Confluence: security, admin and contract
- SAML SSO
- Via Atlassian Guard subscription (separate); tier disputed by sources.
- SCIM provisioning
- Via Atlassian Guard; SSO must be configured first.
- Data residency
- Enterprise example in third-party source; Atlassian lists expanded residency coverage (Valiantys)
- Contract
- Mostly annual upfront.
- Support
- Community on Free; 9/5 Standard; 24/7 Premium and Enterprise.
Questions to ask Confluence before you sign
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Confluence's public pages leave the answer open.
Who Confluence is for
Choose Confluence if
- Teams already on Jira or Jira Service Management.
- Internal wikis and project documentation at any size.
Look elsewhere if
- Public customer-facing help centers as the main goal.
- Buyers who need SSO without buying an extra Atlassian Guard subscription.
Confluence pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | up to 10 users | 2 GB storage, community support |
| Standard | $5.42 (third-party figure) | user/month, annual | 250 GB, 9/5 support, advanced permissions, page insights |
| Premium | $10.44 (third-party figure) | user/month, annual | Unlimited storage, 24/7 support, 99.9% SLA, analytics reports |
| Enterprise | Custom | quote | 99.95% SLA, advanced identity controls |
Per-user figures are third-party figures from Featurebase (updated 2026-03-06, featurebase.app/blog/confluence-pricing) and match several aggregators; they are not taken from Atlassian's pricing page. Atlassian priced Premium and Enterprise up again on 2026-10-13 PT per its FAQ, so current prices may differ.
Confluence features by buying criteria
| Criterion | What we found |
|---|---|
| Authoring and editing experience | Real-time collaborative editing with inline and page comments. |
| Search and AI answers | Advanced search, labels and hierarchy; Rovo AI summarizes and explains jargon (Standard and up per third party) |
| Internal vs public access control | Page and space permissions for users, groups and anonymous from Standard. |
| Versioning and review workflows | Page history, compare and revert on Free. |
| Analytics and content gaps | Page insights on Standard; site, space and page analytics on Premium. |
| Help desk and chat integrations | Jira, Jira Service Management, Trello and Marketplace apps; Slack not named on features page. |
| Pricing model | Per user per month, annual, tiered by user count. |
| Target company size | Teams of all sizes; Free to 10 users, Enterprise for large deployments (up to 150 sites) |
What reviewers say about Confluence
Praised for
- Best-in-class integration with Jira and Atlassian tools.
- Easy to use shared knowledge base.
Common complaints
- Navigation and layout can be confusing.
- Search is hard to use.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Confluence reviews leave out
- Free plan caps at 10 users; Standard 1 to 10 users listed at $680 per year.
- Atlassian raised cloud list prices on 2025-10-15 (Standard +5%, Premium +7.5%, Enterprise +7.5% to 10% per Valiantys) and again for Premium and Enterprise on 2026-10-13.
- SAML SSO and SCIM need an Atlassian Guard subscription billed per managed user across the org (third-party sources conflict on tier)
- Premium adds 24/7 support and a 99.9% SLA; Enterprise 99.95%.
- Data Center about $27,000 per year for 500 users (Featurebase)
Confluence alternatives
NotionStartups and small teams combining wiki and project tracking.Free; Plus $10 per member per month billed annually
Document360Product and SaaS documentation teams needing public and private KBs.Contact sales
SliteSmall and mid-size teams wanting an AI search wiki at a published price.$10 per user/month billed yearly (Basic)
NuclinoSmall teams wanting a simple, fast wiki with a free plan.Free (up to 50 items); paid prices not stated
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
BloomfireMid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.Contact sales
Confluence compared
Sources
Every fact on this page comes from Confluence's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.