Knowledge Base Software
Helpjuice review
Flat-fee knowledge base with a monthly price by user cap, with AI features bundled in the two higher plans.
Helpjuice at a glance
- Category
- Knowledge Base Software
- Starting price
- $249 per month (Knowledge Base, up to 30 users)
- Pricing model
- flat
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- cancel anytime per pricing page
- G2 rating
- 4.7 (380 reviews)
- Founded
- 2011
- Funding or owner
- Small seed only (about $20K in 2011 per PitchBook)
- Security
- SOC 2 and GDPR claimed by Nudge Security profile only (not verified on vendor page)
- Integrations
- 100+: Slack, Salesforce, Zendesk, Zapier, Microsoft Teams, Freshdesk
Buying Helpjuice: security, admin and contract
- SAML SSO
- Listed on AI-Knowledge Base ($449) and Unlimited ($799); not listed on the $249 plan (a third party says SAML is on all plans, unverified)
- SCIM provisioning
- Not supported per third-party Stitchflow.
- Contract
- Cancel anytime per pricing page; nonprofit and education discounts on request.
- Implementation
- 14-day trial; customization credits on top plan.
Questions to ask Helpjuice before you sign
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Helpjuice's public pages leave the answer open.
Who Helpjuice is for
Choose Helpjuice if
- Teams that want predictable flat monthly cost.
- Support teams needing a customizable branded help center.
Look elsewhere if
- Teams under 30 users with tiny budgets (cheapest plan $249 per month)
- Buyers needing SCIM provisioning (third-party says unsupported)
Helpjuice pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Knowledge Base | $249 | month | 30 users, 12GB storage, no AI suite |
| AI-Knowledge Base | $449 | month | 100 users, 24GB, SSO and AI Suite included |
| Unlimited AI-Knowledge Base | $799 | month | Unlimited users, 38GB, SSO and AI Suite included |
14-day trial, no card. Stitchflow (third party) lists Unlimited at $499, which conflicts with the vendor page ($799); vendor page used.
Helpjuice features by buying criteria
| Criterion | What we found |
|---|---|
| Authoring and editing experience | WYSIWYG editor with tables, custom HTML, drag-and-drop media, real-time editing and comments. |
| Search and AI answers | AI-powered search with 'Ask AI', searches PDFs and images (AI plans) |
| Internal vs public access control | Restrict by URL, IP, user or group; four user role levels; SSO via Okta, Azure AD, Auth0. |
| Versioning and review workflows | Version history with compare and restore; approval process for drafts. |
| Analytics and content gaps | Reports on article impact, search terms, top topics and user activity. |
| Help desk and chat integrations | 100+ integrations incl. Slack, Salesforce, Zendesk, Zapier, Teams, Freshdesk; API and Chrome extension. |
| Pricing model | Flat monthly fee tiered by user cap (30, 100, unlimited) |
| Target company size | Small teams to large organizations (unlimited-user tier) |
What reviewers say about Helpjuice
Praised for
- Ease of use and setup.
- Responsive support.
Common complaints
- Limited customization in places.
- Editing can feel clunky.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Helpjuice reviews leave out
- Pricing is a flat monthly fee by user cap, not per seat: 30, 100 or unlimited users.
- SSO is listed only on the $449 and $799 plans on the pricing page.
- Third-party source says no SCIM on any plan: users are created at first SSO login with no auto-deprovisioning.
- Only monthly rate shown; annual terms not published.
- AI Suite (writer, search, chatbot, tutorial builder) free in the top two plans only.
Helpjuice alternatives
Document360Product and SaaS documentation teams needing public and private KBs.Contact sales
ConfluenceTeams already on Jira or Jira Service Management.Free up to 10 users; Standard about $5.42 per user per month billed annually
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
SliteSmall and mid-size teams wanting an AI search wiki at a published price.$10 per user/month billed yearly (Basic)
NuclinoSmall teams wanting a simple, fast wiki with a free plan.Free (up to 50 items); paid prices not stated
BloomfireMid-size and enterprise teams that want a company-wide Q&A and knowledge library with search as the main feature.Contact sales
Sources
Every fact on this page comes from Helpjuice's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.