Survey and Form Software
Zoho Survey review
Survey builder from Zoho with a free tier, per-account plans and SSO only on the top Enterprise plan.
Zoho Survey at a glance
- Category
- Survey and Form Software
- Starting price
- Free; paid from about $7.42/month billed annually (third-party figure)
- Pricing model
- per account (tiered by plan)
- Public pricing
- Yes
- Free plan
- Yes
- Free trial
- Yes
- Contract
- monthly or annual
- G2 rating
- 4.4 (951 reviews)
- Headquarters
- Chennai, India (Zoho Corporation)
- Funding or owner
- Privately held by Zoho Corporation
- Integrations
- Zoho CRM, Zoho Recruit, Slack, Zapier, Tableau, Google Sheets
Buying Zoho Survey: security, admin and contract
- SAML SSO
- Enterprise only (SAML-based SSO)
- Audit logs
- Enterprise.
- Contract
- Monthly and annual billing offered; 7-day Enterprise trial without card.
- Support
- Premium support on Enterprise.
- Implementation
- Enterprise includes personalized training and onboarding; no timeline published.
Questions to ask Zoho Survey before you sign
- Is SCIM provisioning included, or a paid add-on?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Zoho Survey's public pages leave the answer open.
Who Zoho Survey is for
Choose Zoho Survey if
- Teams already on Zoho CRM or Zoho Recruit that want responses pushed into those apps.
- Small teams that need skip logic and a 12,000 responses per year cap at a low price.
Look elsewhere if
- Market research that needs a bought respondent panel at scale.
- Buyers needing SSO without moving to the top Enterprise plan.
Zoho Survey pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | account | 3 active surveys, 10 questions and 100 responses per survey |
| Basic | about $7.42 to $7.50/month billed annually; $9/month monthly (third party) | account | 12,000 responses per year, unlimited questions, skip logic |
| Plus | $25/month billed annually; $35/month monthly (third party) | account | Unlimited surveys, SMS distribution, customizable reports |
| Pro | $35/month billed annually; $49/month monthly (third party) | account | 80+ languages, piping logic, white-label hosting, webhooks, SPSS export, Zoho CRM/Tableau/Zapier integrations |
| Enterprise | $75/month billed annually; $109/month monthly (third party) | account | 3 users, SAML SSO, audit logs, unlimited responses, premium support and onboarding |
Zoho's own pricing page shows prices by currency selector and location; USD amounts are not confirmed by the vendor. USD figures come from the Apple App Store listing and CostBench (costbench.com/software/survey-software/zoho-survey, Capterra) as of 2026-10-24; TechRadar quotes different numbers, so verify on zoho.com/survey/pricing.html. Vendor page states 'save 30%' for annual billing. Students get Plus free, teachers 50% off.
Zoho Survey features by buying criteria
| Criterion | What we found |
|---|---|
| Question types and branching logic | Skip logic and random question selection from Basic; piping logic and custom variables from Pro. |
| Distribution channels | Email, link, embed, pop-up, social, offline collection; SMS from Plus. |
| Analysis and reporting | Customizable reports from Plus, sentiment analysis from Basic, XLS/CSV export, SPSS export on Pro. |
| Response limits per plan | Free 100 per survey; Basic 12,000 per year; Enterprise unlimited. |
| CRM and workflow integrations | Slack, Shopify, Zendesk, Eventbrite on Basic; Zoho CRM, Tableau, Google Sheets, Zapier, Zoho Recruit on Pro. |
| Panel and research features | Purchased responses available from Plus. |
| Pricing model and real cost | Per account tier, not per seat; Enterprise includes 3 users. |
| Target company size | Small and mid-size teams, especially inside the Zoho ecosystem. |
What reviewers say about Zoho Survey
Praised for
- Strong analytics and NPS/CSAT reporting for the price.
- Easy to use.
Common complaints
- Reporting feels basic next to dedicated research platforms.
- Some design options look dated.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Zoho Survey reviews leave out
- Free plan caps each survey at 10 questions and 100 responses.
- Basic plan caps at 12,000 responses per year; unlimited responses only on Enterprise.
- SAML SSO, audit logs and user management are Enterprise only, and that plan includes just 3 users.
- Pricing is per account, so extra seats are not the cost driver.
- Students get Plus free and teachers 50% off.
Zoho Survey alternatives
SurveyMonkeyTeams of 3 or more that need quick surveys with templates and AI analysis.$30/user/month billed annually (Team Advantage, 3+ users)
TypeformSmall teams that want conversational forms and lead capture at 100 to 10,000 responses per month.$28/month billed yearly (Basic, 100 responses/mo, 1 user)
Jotform SignTeams already collecting data in Jotform forms.Free (10 signed documents/month); Bronze $39/month
Google FormsTeams already on Google Workspace needing quick internal surveys at no extra cost.Free
QuestionProTeams needing data hosted in a specific region (US, Canada, EU, Australia, India, Middle East)Free (Essentials); paid from $83 per user/month
AlchemerTeams of up to 3 users wanting advanced research question types and statistics.$55/month per user (Collaborator, monthly) or $315/year
Sources
Every fact on this page comes from Zoho Survey's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.