Survey and Form Software
Alchemer review
Survey and feedback platform with published per-user plans for small teams and a quote-based Platform tier for larger ones.
Alchemer at a glance
- Category
- Survey and Form Software
- Starting price
- $55/month per user (Collaborator, monthly) or $315/year
- Pricing model
- per user
- Public pricing
- Yes
- Free trial
- Yes
- Contract
- monthly or annual
- G2 rating
- 4.4 (956 reviews)
- Funding or owner
- KKR majority investment 2022
- Security
- SOC 2 Type 2, ISO 27001, GDPR, HIPAA, CCPA, FERPA
Buying Alchemer: security, admin and contract
- SAML SSO
- Platform only (SAML 2.0)
- Data residency
- Customer-selectable region, AWS; regions not named.
- Contract
- Monthly plans available.
- Support
- Email on Collaborator; email and phone on Professional/Full Access; 24/7 plus CSM on Platform.
Questions to ask Alchemer before you sign
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Alchemer's public pages leave the answer open.
Who Alchemer is for
Choose Alchemer if
- Teams of up to 3 users wanting advanced research question types and statistics.
- Orgs needing region selection for data storage.
Look elsewhere if
- Teams of 4+ without a sales conversation (more than 3 users requires Platform)
- Buyers wanting mobile-first survey experience (reviewer complaint)
Alchemer pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Collaborator | $55/mo or $315/yr | per user | 75k annual responses |
| Professional | $165/mo or $1,075/yr | per user, max 3 users | 100k annual responses, custom branding, phone support |
| Full Access | $275/mo or $1,895/yr | per user, max 3 users | 125k annual responses, advanced research questions, statistical analysis |
| Platform | Custom | SSO, permissions, 24/7 support, CSM, invoicing |
Annual billing saves 43 to 52% per vendor page. 7-day free trial, no card up front. Non-profit discount with EIN.
Alchemer features by buying criteria
| Criterion | What we found |
|---|---|
| Analysis and reporting | Statistical analysis and reporting on Full Access. |
| Response limits per plan | 75k, 100k or 125k annual responses per account by highest license, plus monthly limits. |
| Pricing model and real cost | Per user; small team plans max 3 users, more needs Platform via sales. |
| Target company size | Small teams to enterprise. |
What reviewers say about Alchemer
Praised for
- Reliable customer support.
- Intuitive design.
Common complaints
- Steep learning curve.
- Clunky mobile survey experience.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Alchemer reviews leave out
- Team plans cap at 3 users; 4 or more users requires a sales-quoted Business Platform.
- SSO is listed only on Platform.
- Annual price is about 43 to 52% below monthly.
- Customers can select the storage region (regions not named on the security page)
Alchemer alternatives
SurveyMonkeyTeams of 3 or more that need quick surveys with templates and AI analysis.$30/user/month billed annually (Team Advantage, 3+ users)
QualtricsLarge organizations running CX, employee or academic research programs.Contact sales
QuestionProTeams needing data hosted in a specific region (US, Canada, EU, Australia, India, Middle East)Free (Essentials); paid from $83 per user/month
SogolyticsTeams that want vendor-managed research services and survey panel recruitment.Contact sales
TypeformSmall teams that want conversational forms and lead capture at 100 to 10,000 responses per month.$28/month billed yearly (Basic, 100 responses/mo, 1 user)
FormstackTeams that need forms feeding document generation and eSignature in one suite.$83/mo (Forms, billed annually)
Sources
Every fact on this page comes from Alchemer's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.