Survey and Form Software
SurveyMonkey review
Mainstream online survey tool with a free tier and per-user team plans capped by yearly responses.
SurveyMonkey at a glance
- Category
- Survey and Form Software
- Starting price
- $30/user/month billed annually (Team Advantage, 3+ users)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Contract
- annual billing on team plans
- G2 rating
- 4.4 (23,751 reviews)
- Founded
- 1999
- Headquarters
- San Mateo, California, USA
- Employees
- About 1,300 (Nov 2023)
- Security
- ISO 27001, HIPAA-compliant Enterprise product, PCI DSS 4.0 (SurveyMonkey, Wufoo, Apply), SOC 2 accredited data centers
- Integrations
- Zoom
Buying SurveyMonkey: security, admin and contract
- SAML SSO
- Enterprise only.
- Audit logs
- Not offered as a customer feature per security statement.
- Data residency
- US/Canada/EU data center on Enterprise.
- Support
- Phone support on Team Premier; Customer Success on Enterprise.
- Implementation
- Premium onboarding on Enterprise.
Questions to ask SurveyMonkey before you sign
- Is SCIM provisioning included, or a paid add-on?
- Can we sign your standard DPA without changes?
- Is there a monthly option, and what are the cancellation and renewal terms?
- What will the price be at renewal, and is the increase capped?
Questions are listed where SurveyMonkey's public pages leave the answer open.
Who SurveyMonkey is for
Choose SurveyMonkey if
- Teams of 3 or more that need quick surveys with templates and AI analysis.
- Enterprises needing SSO and US/Canada/EU data centers.
Look elsewhere if
- Teams wanting a bundled research panel (panel responses sold separately)
- Small teams sensitive to per-user pricing and the 3 seat minimum on team plans.
SurveyMonkey pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | Free | single account | Limits responses you can view per survey |
| Team Advantage | $30/user/month billed annually | 3+ users | 50,000 responses per year |
| Team Premier | $92/user/month billed annually | 3+ users | 100,000 responses per year, crosstabs, white label, phone support |
| Enterprise | Contact sales | 5+ users | SSO, US/Canada/EU data center, custom responses |
USD figures ($30 Advantage, $92 Premier) come from third-party listings of surveymonkey.com/pricing and /pricing/teams and are not confirmed in USD on the vendor site, which shows EUR by default (30 and 75). Overage EUR 0.10 per response (EUR page). Individual plan prices not confirmed.
SurveyMonkey features by buying criteria
| Criterion | What we found |
|---|---|
| Question types and branching logic | More logic on Advantage; advanced logic, block randomization and multilingual surveys on Premier. |
| Analysis and reporting | AI and thematic analysis, multi-survey analysis, significance on Advantage; crosstabs on Premier. |
| Response limits per plan | 50,000 per year Advantage, 100,000 Premier, custom Enterprise; EUR 0.10 per extra response. |
| CRM and workflow integrations | Only Zoom (Enterprise) named on pricing page. |
| Panel and research features | Not included in any plan; SurveyMonkey Audience sold separately. |
| Pricing model and real cost | Per user per month billed annually, 3 users minimum on team plans. |
| Target company size | Small teams to enterprise. |
What reviewers say about SurveyMonkey
Praised for
- Easy to use, fast setup, many templates.
Common complaints
- Cost and limits on the free tier.
- Some survey-building and mobile issues.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most SurveyMonkey reviews leave out
- Team plans need at least 3 users (Enterprise 5)
- SSO only on Enterprise.
- Response caps are per year with EUR 0.10 overage.
- Audit logs are not offered to customers as a feature per the security statement.
- Panel responses are a separate purchase.
SurveyMonkey alternatives
TypeformSmall teams that want conversational forms and lead capture at 100 to 10,000 responses per month.$28/month billed yearly (Basic, 100 responses/mo, 1 user)
QualtricsLarge organizations running CX, employee or academic research programs.Contact sales
AlchemerTeams of up to 3 users wanting advanced research question types and statistics.$55/month per user (Collaborator, monthly) or $315/year
Jotform SignTeams already collecting data in Jotform forms.Free (10 signed documents/month); Bronze $39/month
QuestionProTeams needing data hosted in a specific region (US, Canada, EU, Australia, India, Middle East)Free (Essentials); paid from $83 per user/month
FormstackTeams that need forms feeding document generation and eSignature in one suite.$83/mo (Forms, billed annually)
SurveyMonkey compared
Sources
Every fact on this page comes from SurveyMonkey's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.