AI Meeting Assistants
Otter.ai review
Meeting transcription and AI notes tool with a visible bot option, free tier, and per-user paid plans; SSO and SCIM are Enterprise-only with a 100-user minimum.
Otter.ai at a glance
- Category
- AI Meeting Assistants
- Starting price
- Free (Basic); Pro $8.33/user/month billed annually
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Free trial
- No
- Contract
- monthly or annual
- G2 rating
- 4.4 (500 reviews)
- Founded
- 2016
- Headquarters
- Mountain View, US
- Employees
- 200-500 (sources differ)
- Funding or owner
- About $70M to $73M raised (sources differ), Series B Feb 2021
- Security
- SOC 2, HIPAA, GDPR, CCPA, TX-RAMP Level 2
Buying Otter.ai: security, admin and contract
- SAML SSO
- Enterprise only (100-user minimum)
- SCIM provisioning
- Enterprise only (100-user minimum)
- Contract
- Monthly plans available on Pro and Business.
- Public DPA
- Not listed on Trust Center; privacy policy and breach notices only.
- Implementation
- Customer Success Program on Enterprise.
Questions to ask Otter.ai before you sign
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Otter.ai's public pages leave the answer open.
Who Otter.ai is for
Choose Otter.ai if
- Individuals and small teams wanting a free or low-cost transcription tool.
- Sales teams using Otter Sales Notetaker.
Look elsewhere if
- Teams under 100 users that need SSO or SCIM.
- Teams needing botless capture.
Otter.ai pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | Free | per user | 300 min/month, 30 min per conversation, 3 lifetime imports |
| Pro | $16.99/mo monthly or $8.33/mo annual | per user | 1,200 min/month, 90 min per conversation, 5 billed users |
| Business | $24/mo monthly or $19.99/mo annual | per user | Unlimited meeting minutes, 4 hours per conversation, up to 25 billed users |
| Enterprise | Contact sales | per user | SSO, SCIM (minimum 100-user license), HIPAA add-on, API and webhooks |
Pricing page ambiguous on imported-file limits for Business/Enterprise.
Otter.ai features by buying criteria
| Criterion | What we found |
|---|---|
| Pricing model | Per user; free, Pro, Business, Enterprise. |
| Target company size | Individuals to teams; Enterprise for large orgs with 100-user minimum for SSO. |
| Meeting platform support | Zoom and Google Meet video replay noted on Enterprise; full platform list not verified. |
| CRM and workflow integrations | Custom CRM and dialer integrations on Enterprise; Otter Sales Notetaker. |
| Privacy and security | SOC 2 and HIPAA (2025 announcement); Trust Center badges: CCPA, GDPR, HIPAA, SOC 2, VPAT, TX-RAMP Level 2; subprocessors include Anthropic and AWS. |
What reviewers say about Otter.ai
Praised for
- Easy to start with a usable free tier.
- Wide adoption and familiar interface.
Common complaints
- Free and Pro minute caps are tight.
- Review counts and pricing details are confusing on higher tiers.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Otter.ai reviews leave out
- SSO and SCIM need Enterprise with a minimum 100-user license.
- Business plan caps at 25 billed users; Pro at 5.
- Business monthly price is $24, with 20% off for 3+ months.
- HIPAA is an Enterprise add-on.
- Trust Center lists Anthropic as a subprocessor and AWS as infrastructure.
Otter.ai alternatives
Fireflies.aiTeams wanting broad integrations and a free tier.Free; Pro $10/user/month billed annually (third-party reported)
FathomIndividuals and small teams wanting unlimited free recording.Free; Team $15/user/month annual
AvomaSales and customer success teams wanting meeting notes plus coaching.$19/user/month billed annually (Startup)
tl;dvTeams that want EU-hosted meeting data and a low per-seat price.$18 per seat/month billed annually (Pro)
Read AITeams that want meetings, email and messages summarized in one tool.$15 per user/month billed annually (Pro)
CirclebackTeams wanting transparent public pricing through the Enterprise tier.$15 per user/month (Pro)
Otter.ai compared
Sources
Every fact on this page comes from Otter.ai's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.