Help Desk Software
Zoho Desk review
Help desk in the Zoho suite with a free 3-user edition, four paid tiers and bring-your-own-key generative AI.
Zoho Desk at a glance
- Category
- Help Desk Software
- Starting price
- Free edition (3 users); paid from INR 420 per user/month billed annually (price shown in INR on the vendor site; no USD price confirmed)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Free trial
- Yes
- Contract
- annual or monthly
- G2 rating
- 4.4 (7,830 reviews)
Buying Zoho Desk: security, admin and contract
- Data residency
- Multiple Zoho data centers referenced (US, EU, AU, IN, JP, CA, UAE)
- Contract
- Monthly available per toggle.
- Support
- Classic support with paid editions; paid plans add 24/7 and faster response.
- Implementation
- Paid support plans include personalized onboarding.
Questions to ask Zoho Desk before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Zoho Desk's public pages leave the answer open.
Who Zoho Desk is for
Choose Zoho Desk if
- Small teams that want a free 3-agent start.
- Zoho CRM or Zoho One customers.
Look elsewhere if
- Buyers needing SSO or audit-log details from public docs (not published on pricing page)
Zoho Desk pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | INR 0 | 3 users | Basic email ticketing |
| Express | INR 420 | per user/month, annual | |
| Standard | INR 800 | per user/month, annual | |
| Professional | INR 1,400 | per user/month, annual | Zia AI included |
| Enterprise | INR 2,400 | per user/month, annual | 50 free light users |
Annual saves up to 34%; 15-day trial on paid plans with no card. USD list prices are not verified: the vendor pricing page serves INR. Prices kept in INR, not converted.
Zoho Desk features by buying criteria
| Criterion | What we found |
|---|---|
| AI agents and assistance | Zia AI from Professional; Express supports AI agents with your own LLM key or Zoho LLM (30M free tokens per month) |
| Pricing model | Per user per month; light agents INR 345 on Professional and Enterprise. |
| Target company size | Free edition to Enterprise tier. |
What most Zoho Desk reviews leave out
- Free edition covers 3 user licenses with email ticketing only.
- Light agents cost INR 345 per month on Professional and Enterprise; Enterprise includes 50.
- Trial reverts to Free edition after 15 days, not suspension.
- Annual-versus-monthly gap is up to 34%.
- Paid support plans are sold separately from the licences.
Zoho Desk alternatives
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.$19 per agent/month billed annually (Support Team)
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
FreshserviceIT teams that need a help desk and CMDB first and license tracking second.$19 per agent per month, billed annually
FrontTeams that work out of shared email addresses and need internal comments and assignment.$25 per seat/month billed annually (Starter, up to 10 seats)
GorgiasShopify-style online stores that want unlimited agents on a ticket-based price.$10/month (Starter, 50 tickets, monthly only)
Sources
Every fact on this page comes from Zoho Desk's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.