Help Desk Software
Front review
Shared inbox and customer operations platform that turns email, chat and messaging into collaborative tickets.
Front at a glance
- Category
- Help Desk Software
- Starting price
- $25 per seat/month billed annually (Starter, up to 10 seats)
- Pricing model
- per seat
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- Annual billing shown; monthly prices not listed
- G2 rating
- 4.7 (2,400 reviews)
- Founded
- 2013
- Employees
- 300+
- Funding or owner
- About $204M raised in total (vendor about page)
- Integrations
Buying Front: security, admin and contract
- SAML SSO
- Professional and Enterprise.
- SCIM provisioning
- Professional and Enterprise.
- Contract
- Annual plans shown; monthly not listed.
- Implementation
- Onboarding package required on contracts over $25k; otherwise quoted.
Questions to ask Front before you sign
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Front's public pages leave the answer open.
Who Front is for
Choose Front if
- Teams that work out of shared email addresses and need internal comments and assignment.
- Mid-size teams that want SSO and SCIM from the $65 Professional plan.
Look elsewhere if
- Teams over 10 who want the cheapest tier, Starter caps at 10 seats.
- Buyers who want a classic ITSM service desk.
Front pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $25 | per seat/month, annual | Up to 10 seats, basic user management only |
| Professional | $65 | per seat/month, annual | Up to 50 seats, SSO and SCIM |
| Enterprise | $105 | per seat/month, annual | SSO, SCIM, custom roles |
14-day trial with Professional features, no card. Page says 'Save 24%' on annual. Contracts over $25k require an onboarding package.
Front features by buying criteria
| Criterion | What we found |
|---|---|
| Channel coverage | Email, chat, SMS; native WhatsApp on Professional and up (Meta costs plus 20% admin fee) |
| AI agents and assistance | Autopilot AI agent from $0.05 per conversation; Copilot $20/seat/month (included in Enterprise) |
| Reporting and SLA tracking | QA and CSAT included on Enterprise. |
| Pricing model | Per seat plus AI usage add-ons. |
| Target company size | Small teams (Starter to 10 seats) to mid-size (Professional to 50 seats) and enterprise. |
What reviewers say about Front
Praised for
- Intuitive interface.
- Internal comments and @mentions on threads help teamwork.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Front reviews leave out
- Starter is capped at 10 seats and Professional at 50 seats, so growth forces a plan jump.
- SSO and SCIM are included from Professional, a lower tier than at most rivals.
- API rate limit increase costs $200 per 100 requests/min per month.
- Autopilot AI is $0.05 per conversation, far lower than per-resolution rivals, but definitions differ.
- Contracts above $25k require an onboarding package.
Front alternatives
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.$19 per agent/month billed annually (Support Team)
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
GorgiasShopify-style online stores that want unlimited agents on a ticket-based price.$10/month (Starter, 50 tickets, monthly only)
HelpDeskSmall support teams that want flat per-user pricing with no per-ticket fees.$19 per user/month billed yearly ($25 monthly)
HubSpot Service HubCompanies already on HubSpot CRM wanting tickets tied to contact records.Free for up to 2 users; Starter $7 per seat/month annual
Sources
Every fact on this page comes from Front's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.