SaaS License Management Software · Software Asset Management Tools
Freshservice review
Freshworks' ITSM tool with a built-in asset module whose software license and SaaS discovery features sit in higher tiers.
Freshservice at a glance
- Starting price
- $19 per agent per month, billed annually
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- annual or monthly
- G2 rating
- 4.6 (1,339 reviews)
- Founded
- 2010
- Headquarters
- San Mateo, US
- Employees
- about 4,500 (Freshworks Inc., Dec 31 2025)
- Funding or owner
- Public (NASDAQ: FRSH)
Buying Freshservice: security, admin and contract
- SAML SSO
- Listed on all plans (SAML not named)
- Audit logs
- Enterprise only.
- Contract
- Monthly and annual billing, 14-day trial; annual contracts payable by check or transfer.
- Support
- All plans: knowledge base, community, 24/7 email, 24/5 chat.
Questions to ask Freshservice before you sign
- Is SCIM provisioning included, or a paid add-on?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Freshservice's public pages leave the answer open.
Who Freshservice is for
Choose Freshservice if
- IT teams that need a help desk and CMDB first and license tracking second.
- Mid-size companies that want transparent per-agent pricing and a 14-day trial.
Look elsewhere if
- Buyers who want a pure SaaS spend or renewal tool without ticketing.
- Companies with large device or license counts who want flat, predictable asset pricing.
Freshservice pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Starter | $19 | per agent per month, billed annually | Entry ITSM |
| Growth | $49 | per agent per month, billed annually | |
| Pro | $99 | per agent per month, billed annually | |
| Enterprise | Contact sales |
Asset management is licensed separately in Asset Units sold in packs of 500; the page mentions 100 ITAM Growth Asset Units included, but not clearly which plan columns. Third-party guides (eesel.ai, desk365) list monthly billing at about $29/$59/$119 for Starter/Growth/Pro; these are not from the vendor page. 14-day free trial with all features.
Freshservice features by buying criteria
| Criterion | What we found |
|---|---|
| Usage signal | Compares purchased entitlements to user login activity (Harvest Licenses, announced 2026-04-02) |
| Automated reclaim | Identifies unused licenses; automated reclaim not verified. |
| App coverage with seat data | Software license management extended to SaaS; SaaS Discovery listed in higher ITAM tiers. |
| Rightsizing recommendations | Flags unused or redundant licenses against purchased counts. |
| Pricing model | Per agent plus Asset Unit packs. |
| SaaS coverage | SaaS Discovery in higher ITAM tiers (per G-Cloud pricing guide via search) |
| License compliance | Monitors installations against purchased license counts. |
| Discovery | Agentless scans of Windows and Linux instances for installed software. |
| ITSM integration | Native, it is an ITSM product. |
| Company size fit | SMB to enterprise. |
What reviewers say about Freshservice
Praised for
- Easy to use with an intuitive interface.
- Good ticket automation and integrations.
Common complaints
- Asset and add-on costs can raise the bill beyond the per-agent price (third-party estimate)
- Software license depth sits behind higher tiers.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Freshservice reviews leave out
- Asset management is billed in Asset Units (packs of 500) on top of agent seats, so device and license counts drive cost.
- Software license and SaaS discovery are not in the entry tier.
- Software discovery scans Windows and Linux without local agents on the targets.
- April 2026 release added license harvesting by comparing entitlements with login activity.
- Prices on the vendor page are shown billed annually; monthly prices are not listed there.
Freshservice alternatives
ManageEngine AssetExplorerSmall and mid-size IT teams that want published per-asset pricing.$115/month for 250 assets (cloud)
ServiceNow Software Asset ManagementEnterprises already running ServiceNow ITSM/CMDB that want license data in the same platform.Contact sales
EZO AssetSonarIT teams that need hardware and software asset tracking in one tool.$0.75 per asset per month (ITAM)
Matrix42European enterprises that want SAM, ITSM and SaaS management from one vendor.Contact sales
OomnitzaIT teams that want hardware and software asset data reconciled in one system.Contact sales
BetterCloudIT teams that want no-code on/offboarding and Google Workspace controls alongside license tracking.$0/month (Spend Optimization Basic)
Sources
Every fact on this page comes from Freshservice's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.