Project Management Software
Smartsheet review
Spreadsheet-style work management platform with sheets, automation and enterprise governance, sold per member.
Smartsheet at a glance
- Category
- Project Management Software
- Starting price
- About $9 per member/month billed yearly (Pro; estimate, the vendor does not clearly label monthly vs yearly prices)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- Monthly or yearly billing; cancel anytime per User Agreement
- G2 rating
- 4.4 (22,617 reviews)
- Founded
- 2005
- Headquarters
- Bellevue, US
- Employees
- 3,000+
- Security
- SOC 2, ISO 27001, ISO 27701, FedRAMP, HIPAA (Enterprise with BAA)
Buying Smartsheet: security, admin and contract
- SAML SSO
- Google/Microsoft/Apple on all plans; SAML 2.0 on Enterprise and Advanced Work Management.
- SCIM provisioning
- Not named; directory integrations (provisioning) on Enterprise and up.
- Audit logs
- Activity log on Business and up; Event reporting add-on on Enterprise.
- Data residency
- EU environment (Germany, Ireland); Smartsheet Regions offers US and Australia.
- Contract
- Cancel or change seats anytime per User Agreement; Enterprise has SLA.
- Support
- Premium Support add-on on Business and Enterprise; included in Advanced Work Management.
- Public DPA
- Yes, public standard DPA at smartsheet.com/legal/dpa (updated April 2026), no customer paper accepted.
Questions to ask Smartsheet before you sign
- What will the price be at renewal, and is the increase capped?
Questions are listed where Smartsheet's public pages leave the answer open.
Who Smartsheet is for
Choose Smartsheet if
- Teams used to spreadsheets who want structured project tracking.
- Mid-size and large organizations needing governance, SAML SSO and regional hosting.
Look elsewhere if
- Small teams on a tight budget (G2 reviewers often cite price)
- Teams wanting a quick setup without learning formulas.
Smartsheet pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Pro | about $12 monthly / $9 yearly (estimated) | member/month | 1 to 10 members, new customers only; unlimited contributors |
| Business | about $24 monthly / $19 yearly (estimated) | member/month | 3+ members; activity log; 1 TB attachments |
| Enterprise | Contact sales | 10+ members; SAML SSO, directory integrations | |
| Advanced Work Management | Contact sales | Premium Support included |
30-day free trial, no credit card. The vendor page does not clearly label the price figures; the monthly vs yearly split is an estimate, so confirm on the vendor site.
Smartsheet features by buying criteria
| Criterion | What we found |
|---|---|
| Workload and resource management | Resource Management is a paid add-on on Business and Enterprise. |
| Integrations | Directory integrations on Enterprise; Bridge is Enterprise add-on. |
| Pricing model and real cost | Per member; contributors and guests unlimited and free; add-ons like Dynamic View (from $125/month) and Data Shuttle (from $100/month) |
| Target company size | Pro 1 to 10 members; Business 3+; Enterprise 10+. |
What reviewers say about Smartsheet
Praised for
- Good team collaboration and tracking.
- Strong automation options.
- Versatile for many project types.
Common complaints
- Steep learning curve, especially formulas.
- Expensive.
- Slow performance and Excel-like limits.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Smartsheet reviews leave out
- SAML SSO and user provisioning (directory integrations) only on Enterprise and Advanced Work Management; Business has Google/Microsoft/Apple login.
- Resource management, Dynamic View and Data Shuttle are paid add-ons even on Business.
- Event reporting (six months of logs), data egress and CMEK are Enterprise add-ons.
- EU environment hosts data in Germany and Ireland on AWS.
- Pro plan is limited to new customers and 10 members.
Smartsheet alternatives
AsanaCross-functional teams that want timelines and unlimited automations from the Starter tier.$10.99 per user/month billed annually (Starter)
monday.comSmall and mid-size teams that want customizable boards and many automations.$9 per seat/month billed annually (Basic), min. 3 seats
WrikeMid-size teams running cross-functional projects with approvals.$10 per user/month billed annually (Team)
ClickUpSmall and mid-size teams that want one flexible tool replacing several apps.$9 per user/month billed annually (Core; regular $12)
TrelloSmall teams that want a visual Kanban board with minimal setup.$5 per user per month billed annually (Standard)
JiraSoftware and IT teams running agile sprints and backlogs.Free up to 10 users; Standard about $8.48 per user per month (monthly, list)
Sources
Every fact on this page comes from Smartsheet's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.