Project Management Software
Jira review
Atlassian's issue and project tracker, built for software teams and configurable enough to run general work management at scale.
Jira at a glance
- Category
- Project Management Software
- Starting price
- Free up to 10 users; Standard about $8.48 per user per month (monthly, list)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Contract
- Monthly or annual
- G2 rating
- 4.3 (7,891 reviews)
- Integrations
- Confluence, Bitbucket
Buying Jira: security, admin and contract
- SAML SSO
- Enterprise includes SSO; Free, Standard and Premium need Atlassian Guard Standard.
- SCIM provisioning
- Enterprise includes; other plans need Guard Standard.
- Audit logs
- Standard and up (not available on Free); Premium and Enterprise not confirmed.
- Contract
- Monthly or annual subscriptions.
- Support
- Free: community; Standard: local business hours; Premium: 24/7; Enterprise: 24/7 Enterprise.
Questions to ask Jira before you sign
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Jira's public pages leave the answer open.
Who Jira is for
Choose Jira if
- Software and IT teams running agile sprints and backlogs.
- Organizations already on Atlassian (Confluence, Bitbucket)
- Companies needing deep workflow customization and up to 100,000 users.
Look elsewhere if
- Non-technical teams wanting a no-training tool (G2 reviewers cite a steep learning curve)
- Teams that need SSO but want it bundled on a low plan (needs Guard below Enterprise)
Jira pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | up to 10 users | 2 GB storage, community support, 150 automation steps per subscription |
| Standard | $8.48 | per user per month | 250 GB storage, local business hours support, 400 automation steps per user per month, audit logs |
| Premium | $15.56 | per user per month | Unlimited storage, 24/7 support, 99.9% uptime SLA, 750 automation steps per user per month |
| Enterprise | Contact sales | per user | Up to 150 sites, 99.95% SLA, 1,000 automation steps per user per month, SSO included |
Atlassian Cloud licensing uses tiered per-user pricing, so the per-user price falls with seat count (example on atlassian.com/licensing/cloud: Jira Standard with 450 seats $8.60 / $7.30 / $6.10 across tiers). Per-user figures are indicative list prices.
Jira features by buying criteria
| Criterion | What we found |
|---|---|
| Task views and planning | Boards, backlog, list, timeline and calendar views (not verified) |
| Workflow automation | Automation steps per plan: 150 per subscription Free, 400 per user/month Standard, 750 Premium, 1,000 Enterprise. |
| Pricing model and real cost | Per user per month with volume tiers; Free up to 10 users. |
| Target company size | Free for up to 10 users; plans scale to 100,000 users. |
What reviewers say about Jira
Praised for
- Highly customizable workflows.
- Strong integrations and ecosystem.
- Good for team collaboration on software work.
Common complaints
- Steep learning curve.
- Setup is harder than simpler tools (G2 ease of setup around 7.6)
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Jira reviews leave out
- SSO, SCIM and AD sync require Atlassian Guard Standard on Free, Standard and Premium; only Enterprise includes them.
- Free plan is capped at 10 users and has no audit logs; Standard is the lowest tier with audit logs.
- Premium list price applies to instances of 1 to 100 users per an older version of Atlassian's Premium FAQ.
- Automation is metered per plan (400/750/1,000 steps per user per month)
- Support: community on Free, local business hours on Standard, 24/7 from Premium.
Jira alternatives
AsanaCross-functional teams that want timelines and unlimited automations from the Starter tier.$10.99 per user/month billed annually (Starter)
monday.comSmall and mid-size teams that want customizable boards and many automations.$9 per seat/month billed annually (Basic), min. 3 seats
ClickUpSmall and mid-size teams that want one flexible tool replacing several apps.$9 per user/month billed annually (Core; regular $12)
WrikeMid-size teams running cross-functional projects with approvals.$10 per user/month billed annually (Team)
SmartsheetTeams used to spreadsheets who want structured project tracking.About $9 per member/month billed yearly (Pro; estimate, the vendor does not clearly label monthly vs yearly prices)
TrelloSmall teams that want a visual Kanban board with minimal setup.$5 per user per month billed annually (Standard)
Jira compared
Sources
Every fact on this page comes from Jira's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.