Help Desk Software
HubSpot Service Hub review
Help desk tier of HubSpot sitting on its CRM, with per-seat plans, credit-based AI agents and mandatory onboarding fees on upper tiers.
HubSpot Service Hub at a glance
- Category
- Help Desk Software
- Starting price
- Free for up to 2 users; Starter $7 per seat/month annual
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- G2 rating
- 4.4 (2,918 reviews)
Buying HubSpot Service Hub: security, admin and contract
- Contract
- Monthly billing offered at higher price.
- Implementation
- Required onboarding: $1,500 Professional, $3,500 Enterprise.
Questions to ask HubSpot Service Hub before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where HubSpot Service Hub's public pages leave the answer open.
Who HubSpot Service Hub is for
Choose HubSpot Service Hub if
- Companies already on HubSpot CRM wanting tickets tied to contact records.
- Teams of 1 to 2 starting on the free tools.
Look elsewhere if
- Buyers avoiding mandatory onboarding fees ($1,500 Professional, $3,500 Enterprise)
HubSpot Service Hub pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Free | $0 | up to 2 users | |
| Starter | $7 annual / $20 monthly | per seat/month | 500 HubSpot Credits |
| Professional | $90 annual / $100 monthly | per seat/month | 3,000 credits; $1,500 one-time onboarding |
| Enterprise | $150 | per seat/month | 5,000 credits; $3,500 one-time onboarding |
The vendor does not clearly label which listed price is annual and which is monthly on every tier; the annual/monthly split shown here is an interpretation.
HubSpot Service Hub features by buying criteria
| Criterion | What we found |
|---|---|
| Knowledge base and self-service | Knowledge base SSO with up to 2 access groups on Professional, 100 on Enterprise. |
| AI agents and assistance | Customer Agent and Data Agent consume HubSpot Credits; 14-day Customer Agent trial with Pro/Enterprise seat. |
| Pricing model | Per seat plus credits for AI. |
| Target company size | Free to Enterprise. |
What most HubSpot Service Hub reviews leave out
- Professional and Enterprise require one-time onboarding of $1,500 and $3,500.
- AI agents draw from HubSpot Credits (500 / 3,000 / 5,000 by tier)
- Knowledge base access groups are capped at 2 on Professional versus 100 on Enterprise.
- Free tier limited to 2 users.
HubSpot Service Hub alternatives
ZendeskSupport teams that want a broad omnichannel suite with a regional data hosting option.$19 per agent/month billed annually (Support Team)
FreshdeskSMB support teams wanting low entry price and SAML SSO on every plan.$19 per agent/month billed annually (Growth)
Help ScoutSmall support teams under 25 users that want a simple inbox plus Docs.Free up to 5 users; Standard $25 per user/month
Zoho DeskSmall teams that want a free 3-agent start.Free edition (3 users); paid from INR 420 per user/month billed annually (price shown in INR on the vendor site; no USD price confirmed)
FrontTeams that work out of shared email addresses and need internal comments and assignment.$25 per seat/month billed annually (Starter, up to 10 seats)
GorgiasShopify-style online stores that want unlimited agents on a ticket-based price.$10/month (Starter, 50 tickets, monthly only)
Sources
Every fact on this page comes from HubSpot Service Hub's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.