Team Chat and Messaging Software · Video Conferencing Software
Zoom Workplace review
Video meetings platform that bundles team chat, whiteboard and AI note-taking into per-user Pro and Business plans.
Zoom Workplace at a glance
- Starting price
- $14.16 per user/month billed annually (Pro); $16.99 billed monthly
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- Yes
- Contract
- monthly or annual; quarterly and multi-year via sales
- G2 rating
- 4.5 (56,500 reviews)
- Founded
- 2011
- Funding or owner
- Public (NASDAQ: ZM, IPO 2019)
- Security
- SOC 2 Type 2, ISO 27001, ISO 27017, ISO 27018, ISO 27701, FedRAMP Moderate, PCI DSS v4.0.1, CSA STAR, C5
Buying Zoom Workplace: security, admin and contract
- Contract
- Monthly or annual; quarterly and multi-year prepaid via sales.
Questions to ask Zoom Workplace before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Zoom Workplace's public pages leave the answer open.
Who Zoom Workplace is for
Choose Zoom Workplace if
- Teams whose main need is reliable video meetings with chat attached.
- Companies that want recording and AI summaries on every paid seat.
Look elsewhere if
- Teams that want a chat-first workspace with a large app ecosystem.
- Free-tier users needing meetings longer than 40 minutes.
Zoom Workplace pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Basic | Free | user | 100 participants, 40 minute limit, local recording, 3 AI summaries/month |
| Pro | $14.16 annual / $16.99 monthly | user/month | 100 participants, 30 hours, 10 GB cloud recording per license |
| Business | $18.33 annual / $21.99 monthly | user/month | 300 participants, 30 hours, 10 GB cloud recording per license |
| Enterprise | Contact sales | user/month | Up to 1,000 participants on plan card, unlimited cloud recording |
Prices in USD from zoom.us/pricing. Verified nonprofits get 50% off Pro, Business, Webinars and Large Meetings. Large Meeting add-on raises limit to 1,000 (price not published on the page).
Zoom Workplace features by buying criteria
| Criterion | What we found |
|---|---|
| Channels and threading | Team Chat with channels and threads (not verified in detail) |
| Built-in video and huddles | Native Zoom Meetings: 100 to 1,000 participants depending on plan. |
| Security and admin controls | Trust center lists SOC 2 Type 2, ISO 27001, FedRAMP Moderate, PCI DSS. |
| Pricing model and transparency | Per user, monthly or annual; free Basic tier. |
| Target company size | Small business to enterprise. |
| Participant and meeting length limits | Basic 100 and 40 min; Pro 100; Business 300; Enterprise up to 1,000; 30 hour max on paid plans. |
| Recording and AI transcription | Local recording on Basic; 10 GB cloud per license on Pro and Business; unlimited cloud on Enterprise; AI summaries unlimited on paid plans. |
| Webinars and large events | Webinars and Large Meetings are paid add-ons (prices not published on the plans page) |
What reviewers say about Zoom Workplace
Praised for
- Good video quality and easy screen sharing.
- Simple scheduling and joining.
Common complaints
- Feature set seen as limited versus suites.
- Connectivity issues and meeting fatigue.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Zoom Workplace reviews leave out
- Free Basic caps meetings at 40 minutes; paid plans allow 30 hours.
- Cloud recording is only 10 GB per license on Pro and Business.
- Webinars and Large Meetings (1,000 participants) are separate paid add-ons.
- Nonprofits get 50% off Pro, Business and add-ons when verified.
- Trust center lists FedRAMP Moderate and DoD IL4 authorization for Zoom for Government.
Zoom Workplace alternatives
Microsoft TeamsOrganizations already on Microsoft 365 and Entra ID.$4.00/user/month paid yearly (Teams Essentials)
Google MeetTeams already on Google Workspace that want meetings tied to Calendar and Gmail.$7 per user/month (Business Starter, annual commitment)
Cisco WebexEnterprises that want meetings plus calling and room hardware from one vendor.Free plan; paid tiers not verifiable from vendor (third-party lists Meet about $12 per user/month annual)
SlackTeams wanting channel-based chat with a large app ecosystem.$8.75/user/month monthly, about $7.25/user/month billed annually (Pro)
GoTo MeetingSmall and mid-size businesses that want per-organizer pricing instead of per-attendee.USD 12 per organizer/month billed annually (Professional)
ChantySmall teams wanting cheap per-user chat with tasks.Free up to 5 members; Business 3 EUR per user/month billed annually (EUR only)
Zoom Workplace compared
Sources
Every fact on this page comes from Zoom Workplace's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.