Software Asset Management Tools

Matrix42 review

German enterprise service management vendor whose software asset management now includes SaaS management from the acquired Viio.

Researched by Max Benz · Facts checked October 24, 2026 · How we research

Matrix42 at a glance

Category: Software Asset Management Tools
Starting price: Contact sales
Pricing model: custom
Public pricing: No
Free plan: No
Free trial: No
G2 rating: No G2 rating found
Founded: 1992
Headquarters: Frankfurt, Germany
Employees: 600+ (vendor about page)
Funding or owner: Private equity owned (Corten Capital, previously EMERAM Capital Partners)

Buying Matrix42: security, admin and contract

Data residency: Homepage says built, hosted and supported in Europe; cloud, private cloud and on-prem options.

Questions to ask Matrix42 before you sign

Which plan includes SAML SSO, and what does it cost for our seat count?
Is SCIM provisioning included, or a paid add-on?
Which plan includes audit logs, and how long are they kept?
Can we sign your standard DPA without changes?
Is there a monthly option, and what are the cancellation and renewal terms?
What will the price be at renewal, and is the increase capped?

Questions are listed where Matrix42's public pages leave the answer open.

Who Matrix42 is for

Choose Matrix42 if

European enterprises that want SAM, ITSM and SaaS management from one vendor.
Buyers with traditional on-prem license compliance needs plus a growing SaaS estate.

Look elsewhere if

Small companies wanting self-serve pricing.
Teams that only need SaaS spend tracking.

Matrix42 pricing

Matrix42 does not publish a price list; pricing is quoted on request.

No public prices found.

Matrix42 features by buying criteria

Matrix42 features, checked October 24, 2026
Criterion	What we found
SaaS coverage	SaaS management via Viio, to be integrated into Matrix42 SAM (acquisition announced 2025-10)
ITSM integration	Native with Matrix42 enterprise service management.
Pricing	Quote only.
Company size fit	Mid-market to enterprise (not verified from vendor)

What reviewers say about Matrix42

Praised for

Intuitive usability and continuous workflow development.
Strong reporting and drill-down in asset and licence data.
Stable platform with reasonable integrations.

Common complaints

Complex setup and administration, especially for small teams.
Pricing felt high by some reviewers.
Missing mobile app and duplicate tickets from email integration.

Themes paraphrased from public reviews on G2 and similar sites, not quotes.

What most Matrix42 reviews leave out

Acquired Viio Technologies ApS (Copenhagen, founded 2017) in October 2025 to add SaaS management and procurement to its SAM.
Viio was named in the 2025 Gartner Magic Quadrant for SaaS Management Platforms per a Matrix42 blog title.
Acquired Efecte (Finnish service management) in April 2024.
Ownership: Baird deal card shows Corten Capital acquired Matrix42 from EMERAM Capital Partners in July 2021.

Matrix42 alternatives

Flexera OneLarge enterprises that need SaaS, on-prem license compliance and cloud cost data in one platform.
Contact sales
ServiceNow Software Asset ManagementEnterprises already running ServiceNow ITSM/CMDB that want license data in the same platform.
Contact sales
CerteroEnterprises that need audit-ready license compliance across on-prem and SaaS estates.
Contact sales
XensamEuropean companies that want EU-stored SAM data.
Contact sales
FreshserviceIT teams that need a help desk and CMDB first and license tracking second.
$19 per agent per month, billed annually
ManageEngine AssetExplorerSmall and mid-size IT teams that want published per-asset pricing.
$115/month for 250 assets (cloud)

Sources

Every fact on this page comes from Matrix42's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.

Sources (9)