Ecommerce Platforms
Salesforce Commerce Cloud review
Enterprise B2C and B2B commerce SaaS from Salesforce, sold only through sales quotes.
Salesforce Commerce Cloud at a glance
- Category
- Ecommerce Platforms
- Starting price
- Contact sales
- Pricing model
- custom
- Public pricing
- No
- Free plan
- No
- Free trial
- No
- G2 rating
- 4.3 (572 reviews)
Buying Salesforce Commerce Cloud: security, admin and contract
Questions to ask Salesforce Commerce Cloud before you sign
- Which plan includes SAML SSO, and what does it cost for our seat count?
- Is SCIM provisioning included, or a paid add-on?
- Which plan includes audit logs, and how long are they kept?
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- Is there a monthly option, and what are the cancellation and renewal terms?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Salesforce Commerce Cloud's public pages leave the answer open.
Who Salesforce Commerce Cloud is for
Choose Salesforce Commerce Cloud if
- Enterprise teams already on Salesforce who want sales-quoted B2C or B2B commerce.
Look elsewhere if
- Small shops that need public self-serve pricing.
Salesforce Commerce Cloud pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Commerce Cloud B2C Premium | Contact for pricing | B2C selling | |
| Commerce Cloud B2B Growth Edition | Contact for pricing | B2B selling |
No dollar amounts are published; GMV commission and contract terms are not published.
Salesforce Commerce Cloud features by buying criteria
| Criterion | What we found |
|---|---|
| Hosted versus self-hosted | Salesforce-hosted SaaS. |
| B2B and wholesale features | Separate B2B Growth Edition is sold. |
| Pricing model and transparency | Contact for pricing; separate B2C Premium and B2B Growth editions. |
| Target company size | Mid-market and enterprise (inferred from quote-only sales; not stated by vendor) |
What most Salesforce Commerce Cloud reviews leave out
- Pricing page lists B2C Premium and B2B Growth Edition as separate products.
- All commerce products show 'Contact for pricing' with no public numbers.
- Success Plans (Standard, Premier, Signature) are sold on top of the product.
Salesforce Commerce Cloud alternatives
ShopifySmall and mid-size brands that want a hosted store without managing servers.$29/month billed yearly ($39 monthly) for Basic
BigCommerceGrowing stores wanting B2B tools and open APIs on a hosted platform.$29/month billed yearly (Core), $39 monthly
Adobe Commerce (Magento)Large merchants with in-house or agency developers.Contact sales
WooCommerceMerchants already on WordPress who want full code control.Free (core); hosting typically $25-$350/month
Big CartelArtists and small makers who want a cheap flat-fee store.$15/month (Platinum)
Ecwid by LightspeedSites that already exist and need a cart added.$5/month (Starter)
Sources
Every fact on this page comes from Salesforce Commerce Cloud's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.