Team Chat and Messaging Software
Mattermost review
Self-hostable team chat and collaboration platform sold in Professional, Enterprise and Enterprise Advanced editions, aimed at security-sensitive organizations.
Mattermost at a glance
- Category
- Team Chat and Messaging Software
- Starting price
- Contact sales
- Pricing model
- per user
- Public pricing
- No
- Free plan
- Yes
- Free trial
- Yes
- Contract
- prepaid annual subscription by seat
- G2 rating
- 4.3 (368 reviews)
Buying Mattermost: security, admin and contract
- SAML SSO
- Professional and up (listed under access controls)
- Audit logs
- Enterprise (advanced logging, compliance export)
- Data residency
- Self-host anywhere; Mattermost Cloud Enterprise single-tenant region options not stated.
- Contract
- Prepaid annual subscription.
- Support
- Community forums; Professional business hours; Enterprise 24x7 with 4-hour response target.
Questions to ask Mattermost before you sign
- Is SCIM provisioning included, or a paid add-on?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where Mattermost's public pages leave the answer open.
Who Mattermost is for
Choose Mattermost if
- Organizations that must self-host or run air-gapped chat.
- Technical and DevOps teams wanting data under their own control.
Look elsewhere if
- Buyers wanting a public price list or self-serve checkout.
- Small teams wanting a polished hosted free tier (free edition caps history at 10,000 messages)
Mattermost pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Professional | Contact sales | per seat per year, prepaid | Up to 250 users per docs; business-hours support |
| Enterprise | Get pricing | per seat per year, prepaid | Advanced logging, compliance export, 24x7 support |
| Enterprise Advanced | Request quote | Multi-domain, air-gapped and sovereign deployments |
The vendor publishes no dollar prices. A forum post cites $10 per user per month for Professional (unverified, anecdotal); this is not treated as a list price. Free Entry edition and a limited Enterprise Advanced evaluation edition exist.
Mattermost features by buying criteria
| Criterion | What we found |
|---|---|
| Channels and threading | Channel-centric with threads. |
| Built-in video and huddles | Calls built in; Entry (free) edition limited to 40-minute calls. |
| Search and message history limits | Entry edition 10,000 channel messages; unlimited searchable history on Professional. |
| Guest and external access | Guest accounts on Professional with custom user groups. |
| Security and admin controls | SSO (SAML) from Professional; AD/LDAP sync; advanced logging, audit logs with export and compliance export on Enterprise. |
| Mobile app and frontline fit | Native iOS and Android apps; Enterprise MDM/EMM support; Entry push notifications capped at 10,000 per month. |
| Pricing model and transparency | Prepaid annual seat licenses; extra seats bought quarterly true-forward; each server needs its own license. |
| Target company size | Professional up to 250 users; Enterprise scales to tens of thousands. |
What reviewers say about Mattermost
Praised for
- Strong security and data ownership.
- User-friendly interface and integrations.
Common complaints
- Interface not intuitive to some users.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most Mattermost reviews leave out
- Licenses are prepaid annual seats and every server (including staging) needs its own license key.
- Seats above purchase are added quarterly, prorated to annual cost.
- Support tiers: Professional business hours next-business-day, Enterprise 24x7 with 4-hour target, Premier is a paid add-on.
- Supports air-gapped and DDIL deployments.
- Mattermost docs indicate the minimum purchase is more than 10 users.
Mattermost alternatives
SlackTeams wanting channel-based chat with a large app ecosystem.$8.75/user/month monthly, about $7.25/user/month billed annually (Pro)
Microsoft TeamsOrganizations already on Microsoft 365 and Entra ID.$4.00/user/month paid yearly (Teams Essentials)
Rocket.ChatRegulated or public-sector organizations that need on-premises, air-gapped or sovereign-cloud chat.Contact sales
Zoho CliqTeams already on Zoho apps (CRM, Projects, Workplace) that want chat inside that suite.Free; paid Standard plan (USD amount not verified)
FlockSmall teams (up to about 100 members) wanting low-cost chat with a free tier.Free (Starter); PRO price not shown on current page
ChantySmall teams wanting cheap per-user chat with tasks.Free up to 5 members; Business 3 EUR per user/month billed annually (EUR only)
Sources
Every fact on this page comes from Mattermost's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.