Mobile Device Management Software
JumpCloud review
Cloud directory and identity platform that bundles MDM, SSO and device management, priced per user per month with public module prices.
JumpCloud at a glance
- Starting price
- $9 per user per month billed annually (Device Management package)
- Pricing model
- per user
- Public pricing
- Yes
- Free plan
- No
- Free trial
- Yes
- Contract
- monthly or annual
- G2 rating
- 4.5 (4,043 reviews)
- Founded
- 2012
- Headquarters
- Louisville, US (PitchBook; other sources say Boulder)
- Employees
- about 900 (PitchBook/Latka estimates)
- Funding or owner
- About $417M raised; Series F 2021 at about $2.56B valuation (Sacra)
- Security
- SOC 2 Type 2, ISO 27001 (Schellman, Nov 2024)
Buying JumpCloud: security, admin and contract
- SAML SSO
- SSO package $11, or SSO module $3 per user; platform tiers quote only.
- SCIM provisioning
- Not stated on pricing page.
- Audit logs
- Directory Insights $3 per user add-on.
- Contract
- Monthly plans available; 30-day trial.
- Support
- Premium support $2 per user add-on.
Questions to ask JumpCloud before you sign
- Where is our data stored, and can we choose the region?
- Can we sign your standard DPA without changes?
- What will the price be at renewal, and is the increase capped?
Questions are listed where JumpCloud's public pages leave the answer open.
Who JumpCloud is for
Choose JumpCloud if
- Small and mid-size IT teams that want directory, SSO and MDM from one vendor.
- Teams that prefer public per-user module pricing.
Look elsewhere if
- Teams that need only a standalone MDM.
- Buyers needing endpoint protection or DLP (reviewers cite lack)
JumpCloud pricing
| Plan | Price | Unit | Notes |
|---|---|---|---|
| Device Management | $9 annual / $11 monthly | user/month | Device management and MDM |
| SSO | $11 annual / $13 monthly | user/month | SSO, MFA, password manager |
| Device Identity Management | $13 annual / $15 monthly | user/month | |
| MDM feature alone | $5 annual / $6 monthly | user/month | A la carte |
| Platform Essentials / Platform / Platform Prime | Contact sales | Essentials capped at 300 users |
30-day trial including premium support. Billed on the 1st for the previous month. Suspended users remain billable.
JumpCloud features by buying criteria
| Criterion | What we found |
|---|---|
| Security policy and compliance enforcement | Conditional access / zero trust module $3 per user. |
| App distribution and management | Software management not priced on page. |
| Remote lock, wipe and support | Remote Access module $3 per user. |
| Identity and Microsoft 365 integration | Native directory and SSO; core product. |
| Pricing model and real cost | Per user per month, modular. |
| Target company size | Small to mid-size; Platform Essentials limited to 300 users. |
What reviewers say about JumpCloud
Praised for
- Easy setup and centralized management.
Common complaints
- Pricing for education buyers.
- No DLP or endpoint protection.
Themes paraphrased from public reviews on G2 and similar sites, not quotes.
What most JumpCloud reviews leave out
- MDM is priced per user not per device: $5 per user per month a la carte or $9 in the Device Management package.
- Platform Essentials is capped at 300 users and quote-only.
- Premium support is a $2 per user add-on (annual)
- Invoicing is offered only for accounts over $2,000 per month; otherwise card or ACH.
- Suspended users still bill.
JumpCloud alternatives
Microsoft IntuneCompanies already on Microsoft 365 E3 or E5, where Intune Plan 1 is already included.$8.00 per user per month (Intune Plan 1 standalone)
HexnodeSmall and mid-size mixed-OS fleets that want public per-device pricing.$2.20 per device per month (Pro)
MosyleSchools and small businesses managing only Apple devices.Free up to 30 devices; $1.00 per device per month (Business Premium)
NinjaOneMSPs and IT teams managing mostly Windows/Mac endpoints that want RMM plus MDM.Contact sales (rates cited from $3.75 per endpoint at 50 or fewer down to $1.50 at 10,000)
Jamf ProMid-size and large Apple-centric fleets with a dedicated Mac admin.Contact sales
42Gears SureMDMAndroid and rugged or kiosk device fleets.$3.99 per device per month (Standard, third-party listing)
Sources
Every fact on this page comes from JumpCloud's own pricing, product or documentation pages, G2 and company records, checked on October 24, 2026. Unknown values are left out instead of estimated.